Innovative Solutions
to grow your business
We guide organizations to the right business solutions
Help them improve their processes from beginning to end
Scale with confidence and drive an efficient approach
Sales Automation and Management
Transform your sales productivity and customer buying experience with Dynamic 365 Sales by empowering your sales with AI relationship management, smart insight, and enhanced productivity tools. Dynamics is a great enabler to standardize your processes and help streamline the communication with your customer.
Enhance productivity and sales process
Your sales team can use Dynamics 365 Sales to keep track of their accounts, activities, contacts, and manage the process from lead to order. Customer 360° view made easy.
- Predict and manage pipelines with confidence
- Nurture sales from lead to order
- Increase the productivity of your sales team by automating your organization's sales process
- Map standardized processes as workflows and control them automatically
- Automatically score every lead set with your defined rules
- Work with LinkedIn activities
Insights-based sales acceleration
- Streamline sales cycles through suggested next best actions
- Arm your team members with step-by-step guided selling to help them close more deals, faster, and at higher order values
- Use AI-powered recommendations to eliminate time-consuming manual data entry and automatically create new records for contacts, meetings, and tasks to accelerate sales activities
- Prioritize your sales pipeline by using the work list
- Engage with your customers by integrating seamlessly Microsoft Teams and make phone calls direclty from Dynamics
Advanced Reporting and Automation
- Realtime dashboards reflecting your actual sales performance
- Go from data to insight in minutes using reports and integration with Power BI
- Personal Sales Dashboards for every sales team member, team leader and manager
- Create automatic reminders and follow up actions based on certain triggers
Marketing Automation
Increase demand for your products and services through executing effective marketing campaigns. Give your marketing team one platform to manage all their platforms, with embedded analytics which provides actionable steps, all in one place. Coordinate your sales and marketing and strengthen your buyer pipeline by orchestrating customer journeys. Score, nurture and manage your leads and improve decision-making.
Lead Management
Generate, nurture, qualify, score, rank and prioritize leads.
- Personalize your customer's journey based on customer engagement across all online channel
- Score, rank and prioritize your leads based on certain rules. Build your own scoring models
- Enhance and simplify your event registration experience with the application’s connector for LinkedIn lead-generation forms
- Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine
- Streamline campaign asset creation with automation
- Monitor prospects across all the touch points to provide marketing qualified leads and drive follow ups
Enhance your customer journeys
- Personalize customer experience by delivering the right message using your prospect’s buying behaviour, and triggered by a purchase, return or payment
- Manage meetings and webinars more effectively by integrating seamlessly with Microsoft Teams
- Run targeted, multichannel campaigns using email, web, telemarketing, SMS integration, events, and Microsoft’s LinkedIn connector
Coordinate your sales and marketing
Enhance the collaboration between the Sales and Marketing teams through shared calendars and cross-team visibility into campaigns and leads.
- Upsell and cross-sell to your customer base with automated sales campaigns
- Identify, connect and get insights for your top accounts with 360° customer view
- Make more of your marketing pipeline by strengthening communication with your customers
- Take advantage of lead-scoring models and sales-readiness grades, and focus on your highly qualified leads across all touch points
Effortless
Customer Service
The solution with the fastest time-to-value. Take control of your support operations by providing the best, most streamlined customer experience across all channels. Make customer support a strategic differentiator. Engage in more meaningful conversations every day, across every channel, with every customer. Proactively understand customer needs to serve excellence. Respond faster to market changes and empower teams with 360° customer information and a detailed knowledge base. Manage increased volumes of service requests and increase effectiveness.
Streamline business and customer service management
Deliver customer service to your clients on channels of their choice. While urgent queries require a phone call, live-chat is ideal for routine queries and email for long resolutions. The Omnichannel solution empowers you to manage all your customer communications from a single platform.
Leverage AI and chatbots to answer routine queries on product configurations, billing and more. Free up your time to deal with real issues.
Help customers find answers fast with knowledge articles in Power Portals.
Elevate effectiveness
Achieve operational efficiencies and deliver exceptional employee and customer experiences. Save time and reduce repetitive tasks. Help agents rapidly resolve customer requests with case management, workflow automation and knowledge articles from one, unified platform.
Help customers find answers fast with knowledge articles in Power Portals. Launch AI-powered chatbots to easily guide customers in solving their questions.
Improve customer experience
- Enable always-on customer service
- Offer consistent, unified customer experiences across all channels
- Reduce agent workload by enabling customers with self-service functionality
- Minimize agent turnover by enabling them with the right tool
Live chat for Customer Service
- Increase your sales leads by adding Live Chat on your website
- Resolve cases faster with cross-company collaboratio
- Interact with your customers and vendors on their terms directly from your website, customer or vendor platform
- Create a single, consistent service experience for your customers even when their case is transferred between agents or across channels
- Quickly search and share knowledge base
- Intelligently route customer queries by topic or channel to arrive at accurate solutions and enhanced productivity
- Automate self-service with virtual agents and advanced analytics
Project Automation
and Project Accelerator
Review your team's great ideas and decide which gets funded and turns into project. Organize a number of projects into a program or portfolio and stay informed about the health, risks, change request and status. Effectively assign resources to projects and monitor performance. Project Accelerator helps you increase transparency and time-efficiency and easily manage your organization's projects.
Manage your projects with Project Accelerator
- Persue every great idea through project requests. Gather a set of information to help you decide which requests get funded and turned into projects
- See the bigger picture by organizing your projects in programs
- Stay updated and informed about what is happening with your projects' health, risks, change request and status
- Schedule a project with a work breakdown structure
Manage your resources effectively
Use scheduling tools to staff projects with consultants who have availability and the appropriate skill set.
- Set up and organize resources by skills, proficiency model and role
- Schedule work with multiple resources using requirement group
- Create resource requests
- Quick bookings and intutive schedule board
Advanced Project and Portfolio Reporting
The visual representation in PowerBI Project Accelerator Dashboard helps managers see relevant data faster and make better desicions. Stay informed about you programs' and portfolios' financials, health, risks, and timelines and make quick desicions.
Communication and
Collaboration
Get involved colleagues and customers right from Dynamics 365. Start a chat without switching apps and stay focused on the task at hand.
Integration with Office 365, SharePoint and Power Portals will increase your team's productivity, make all customer-relevant information available while team members collaborate in chat, call or a meeting. Arm your team with the tools to collaborate, share information and work on the same spot.
Improve your business operations along with your customer relationships and shorten the buying cycle by providing a richer experience and total transparency in Power Portals.
Collaborate throught Microsoft Teams
- Collaborate seamlessly by inviting anyone in your organization to view and contribute to Dynamics 365 customer records within the flow of a Teams chat or channel
- Accelerate productivity by connecting conversations across the organization. Meet, chat, call, and collaborate in Dynamics 365
- Bring related conversations together with real-time contextual and suggested chats, and capture customer sentiment to stay in tune with their needs
- Instant access to tools like Power BI and SharePoint
Get connected with Office 365 and SharePoint
- By integrating Excel with Dynamics 365, without editing the records you can easily update them in Excel online, within Dynamics 365. Make complex data analysis and export report data
- Eliminate the time spent on generating a new document, and help your team in merging data within the Word template to create summaries
- Track your emails, monitor sales activities within Outlook Calendar, track meetings, and follow-ups
- Create and edit notes within activity wall record, easily capture, organize, and store notes and images on any device through integration with OneNote
- Save more space and reduce the storage cost by integrating SharePoint. It will allow you to automatically attach documents to the record for easy access in managing files
Power Portals
- Customer or employee self-service
- Partner engagement
- Vendor collaboration
- Community forums
Enables your organizations to create custom websites with pages, layouts, and content in a quick and efficient manner. Using templates, forms, and connectivity to Microsoft’s Cloud, It’s a lot easier to increase satisfaction and build the loyalty of your customers and partners when you exchange actual and accurate data with them.
Customer Voice
Gather data to gauge real-time client satisfaction and analyse across the entire organisation and for each unique customer.
- Capture and leverage feedback across all customer channels
- Learn what influences customer satisfaction
- Gain visual insights on satisfaction across the life cycle
- Identify areas of improvement needed to improve the performance of the client-facing team.
- Capture and share customer surveys across applications
- Continuously improve customer experiences with real-time follow-up suggestions to improve the customer journey.
Technology and applications
Microsoft Power Platform
Services
Consulting
We put emphasis on fully understanding your business model and needs. Our expertise and knowledge will help you get the most value by utilizing the right technology to digitize and increase the efficiency of both internal work processes and customer interaction.
Implementation
We help you adapt standard approach, implement advanced methodologies, derive high-end process and empower your business process flow to enable growth potential.
Customization Success by Design
By analyzing and understanding your specific business needs and requirements we create custom solutions, module developments and system enhancements that completely fit your business processes and needs.
Integration
We can help you connect all platforms and integrate them to improve efficiency and productivity, and make them all speak one language. Integration enables your employees to access all business-related data they need without switching between applications. All kinds of tools and systems available in your organization can be connected.
Training and User Adoption
We have your employees adapt to a new process or workflow by offering them live training right in your application. Empower your team to work with new apps right from the start. Make people feel excited about the launch and enable them to transform the way they work, maximize the impact of the change, and accelerate the return on your investment.
Support & Maintenance
Get flexible and fast support to address urgent issues – from critical bug fixing to complex system modifications. Our support team will ensure your seamless use of the CRM solution via help desk services, in-depth issue investigation and resolution, prevention of recurrent issues, and change request processing.
OUr approach
We match the best technology solutions to processes by focusing on your people first and processes second. Our Agile and iterative approach allows us to deliver value faster, in short intervals.
We start diving into your business model by analyzing your business processes, workflows, challenges and performance issues in order to deliver a specific solution which fits your organization. The involvement of your team is an important part of the project to deliver successful user-adoption.
Our guidance goes deeper than the technology to solve real business challenges.
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who we are
We are a team of professionals with 15+ years’ experience in Microsoft Dynamics 365 consulting. Our team is dedicated to helping our clients drive a digital transformation, grow their business, and achieve their goals by tailoring the tools to organizations’ specific business needs via customization, automation, and integration with other tools.
We have executed many projects and transformed business-critical applications in all types of organizations and industries by providing full lifecycle services. Our expertise comes from successful B2B and B2C project realization in telecommunication, insurance services, distribution, IT services, banking, merchandising, traditional trade, and others
Building lifelong relationship with our clients and helping them to facilitate business growth through technology is one of our main goals and achievements.
Why Hedex Consulting?
- More than a project facilitator – a partner
- Full project lifecycle services
- Agile methodology – very flexible, project-focused and open-minded
- Customizable solutions for all organization types and industries
- Guided by real-world business experience
- Successful project delivery on time and on budget
We support your organization during every step of the process of digital transformation.
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